Contact app support
Email Aaron@concronex.com and describe what happened, the message displayed and your app version if known. Please do not send ticket numbers, barcodes, serial numbers or other private information. The in-app feedback form does not automatically attach your ticket photo or result.
If the photo cannot be read
- Lay the ticket flat and keep the whole ticket in the frame.
- Make the game name, draw details and every number line readable.
- Use good lighting and check for blur, shadows or glare.
- Try another photo, or use Choose photo to select a clearer existing image.
A clear-looking image can still be misread or rejected. Check every recognised detail before relying on a comparison. There is no manual number editor; retake the photo or use official checking if a detail is incorrect.
If camera access is denied
You can change camera permission in your iPhone's Settings or use Choose photo in the app. Photo sharing with our processing service is a separate choice, available through Manage photo sharing. The privacy notice explains how selected photos are handled.
If a result is missing or a connection fails
Make sure your phone has an internet connection, then try again when the service or draw result is available. A future draw, unavailable result or failed connection is not a completed losing check. For Set for Life, review each draw's status: a partial total covers checked draws only.
If the ticket format is unsupported
Check the supported games and ticket formats. Systems, syndicates, mixed-product tickets and other unsupported formats need official checking. Do not omit part of a ticket when taking the photo.
Potential prizes and official verification
Lottery Prize Check cannot officially validate tickets or redeem prizes. Keep your original ticket and take it to an authorised Lotterywest retailer for verification and redemption. You can consult Lotterywest's official results for published draw information.
