Last updated: 17 October 2026
Your selected ticket photo is sent securely to our server for processing. We use OpenAI as a processing provider. We do not save uploaded ticket photos or a history of your checks on our server.
Service providers may retain information under their privacy policies and process it outside Australia. IP addresses and technical information help operate and protect the service.
Google AdMob supplies non-personalised ads and may process device identifiers, IP addresses, approximate location, diagnostics and ad interactions. Advertising preferences and frequency information may be stored on your device. Ticket photos and results are not used for ad targeting.
Optional problem reports and feedback
When you choose to send a report, we send your selected feature and issue, optional comments, a random report reference and the submission time to our support team through Resend, our existing email provider. Reports are retained in our support mailbox to investigate problems and handle feedback.
You can send a report without contact details. If you choose to provide an email address, phone number or both, you must also agree to be contacted about that report. We use those details only to follow up about the report, including requests for more information or a resolution update. We do not read contact details from your device or account.
Reports automatically include available app and build versions, platform, operating-system version and device manufacturer/model, plus a bounded recent history of relevant error codes and technical failure details such as request category, HTTP status and timing. Recent diagnostic context is held temporarily in app memory and is sent with your report only when you press Send. Unavailable details are omitted; this is not a recording of your screen or a complete crash log.
Automatic report diagnostics do not include ticket photos, scanned ticket numbers, barcodes, ticket results, account information, device or advertising identifiers, IP addresses, passwords, tokens, request/response bodies or full URLs. Please do not put ticket details or other private information in your comments. When you include contact details or identifying comments, the report and its diagnostics can be linked to you. Reports are not used for advertising.
Use Manage photo sharing in the app to change your sharing choice, which is saved only on your device. Manage camera/photo permissions in your phone settings and use Ad privacy choices when available. For privacy questions or requests to access, correct or delete information we hold, contact Aaron@concronex.com.
About this marketing website
This website has no ticket upload form or user accounts. Ticket scanning takes place in the iPhone app. Following an App Store link takes you to Apple's service; emailing support opens your chosen email service.
Hosting providers may process technical information, such as IP addresses and request information, to deliver and protect their services. Cloudflare's privacy policy explains its processing practices for sites delivered through its services.
This website does not currently run visitor analytics. App advertising described above is separate from this website.
For a privacy question about the app or this website, contact Aaron@concronex.com.
